Privacy Policy
EDOM International Freight Forwarding Co., Ltd. is committed to protecting your personal information and your right to privacy.
Last Updated: January 1, 2026
Overview
Shenzhen EDOM International Freight Forwarding Co., Ltd. ("EDOM," "we," "our," or "us") operates as a full-service international logistics provider based in Shenzhen, China. We specialize in international express delivery, air freight export, sea freight, railway transport, and end-to-end supply chain solutions for corporate and individual clients worldwide.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services -- including DHL, FedEx, UPS, TNT, EMS, OCS Japan, dedicated lines to Korea, Vietnam, and Southeast Asia, FBA DDP fulfillment, and Europe Trucking -- as well as when you visit our website or contact our team.
By engaging our services or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our services and contact us to discuss alternatives.
"Customer First, Dedicated Service - EDOM Freight is Your Best Choice. Safety First, Service First, Customer First."
Information We Collect
2.1 Information You Provide Directly
When you request a quote, place a shipment order, register an account, or contact us, we may collect:
Identity Information
Full name, company name, job title, identification numbers required for customs
Contact Information
Email address, phone number, fax, WeChat/WhatsApp ID
Shipping Information
Sender/recipient addresses, package dimensions, weight, declared value, HS codes
Financial Information
Billing address, bank transfer details, payment records (no full card numbers stored)
Customs & Compliance Data
Import/export licenses, tax ID numbers, commodity descriptions for regulatory compliance
Communication Records
Emails, chat logs, inquiry forms, and service feedback you send us
2.2 Information Collected Automatically
When you visit our website or use our tracking portal, we automatically collect:
- Device & Technical Data: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages visited, time spent, links clicked, shipment tracking queries, referral sources
- Location Data: General geographic location derived from IP address for service routing purposes
- Log Files: Server logs including access timestamps, error reports, and session data
2.3 Information from Third Parties
We may receive information about you from carriers (DHL, FedEx, UPS, TNT, EMS), customs authorities, partner logistics providers, and business referral partners in order to fulfill shipment orders and comply with international trade regulations.
How We Use Your Information
We use the information we collect for the following purposes, each grounded in a lawful basis under applicable data protection laws:
Service Delivery & Logistics Operations
Processing shipment bookings, generating waybills, coordinating pickups, tracking parcels, managing customs clearance, and arranging last-mile delivery for all services including FBA DDP, Europe Trucking, and dedicated lane shipments.
Customs Compliance & Regulatory Obligations
Submitting required data to customs authorities in origin and destination countries, complying with import/export control laws, sanctions screening, and international trade regulations including IATA, ICAO, and local customs requirements.
Billing & Financial Processing
Generating invoices, processing payments, managing accounts receivable, handling refunds, and maintaining financial records as required by Chinese accounting and tax regulations.
Customer Communication & Support
Responding to inquiries, providing shipment status updates, resolving disputes or claims, sending service notifications, and delivering customer support via email, phone, or instant messaging.
Service Improvement & Analytics
Analyzing service usage patterns, route optimization, improving our website and logistics platform, developing new service offerings, and conducting internal business analytics -- all using aggregated or anonymized data where possible.
Marketing Communications (With Consent)
Sending promotional materials, industry news, rate updates, and service announcements to clients who have opted in. You may unsubscribe at any time via the link in any marketing email or by contacting us directly.
Third-Party Sharing & Disclosure
We do not sell, rent, or trade your personal information. We share your data only when necessary to deliver our logistics services or when required by law. The following categories of third parties may receive your information:
Carrier Partners
DHL, FedEx, UPS, TNT, EMS, OCS, and other express carriers require shipper/consignee details, package information, and customs data to process international shipments. These carriers operate under their own privacy policies and data protection frameworks.
Customs & Government Authorities
We are legally required to submit shipment data to customs agencies in China and destination countries, as well as relevant government bodies for export control compliance, sanctions screening, and border security purposes.
Warehousing & Last-Mile Partners
For services including FBA DDP fulfillment, Europe Trucking, and dedicated regional lines (Korea, Vietnam, Southeast Asia), we share necessary delivery information with local warehouse operators and last-mile delivery agents under confidentiality agreements.
Technology & IT Service Providers
Cloud hosting providers, logistics management software vendors, customer relationship management (CRM) platforms, and website analytics tools may process your data on our behalf. All such providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
Financial & Payment Processors
Banks, payment gateways, and accounting service providers receive billing information necessary to process transactions and maintain compliant financial records under Chinese tax law.
Legal & Professional Advisors
Lawyers, auditors, and compliance consultants may access relevant data when we need professional advice, are involved in legal proceedings, or are required to respond to regulatory investigations.
International Data Transfers
Because EDOM handles international shipments, your personal data (particularly recipient and sender details) will necessarily be transmitted to countries outside China. We ensure that such transfers comply with applicable data protection laws, including the requirements of China's Personal Information Protection Law (PIPL) and the EU General Data Protection Regulation (GDPR) where applicable.
Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
SSL/TLS Encryption
All data transmitted via our website and APIs is encrypted in transit
Access Controls
Role-based access ensures only authorized staff handle your data
Secure Data Storage
Data stored on encrypted servers with regular security audits
Breach Notification
We will notify affected individuals and authorities of any data breach as required by law
Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to protect your account credentials and notify us immediately if you suspect any unauthorized access to your account.
Your Rights & Choices
Depending on your location and applicable law (including China's PIPL and the EU GDPR), you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you and information on how it is used.
Right to Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data, subject to our legal obligations to retain certain records (e.g., customs and financial records).
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances, such as while a dispute is being resolved.
Right to Data Portability
Receive your personal data in a structured, machine-readable format to transfer to another service provider.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our Data Protection Officer using the details in the Contact section below. We will respond within 30 days of receiving your request. We may need to verify your identity before processing certain requests.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are:
Active Client Account Data
Contact info, preferences, communication history
Shipment & Customs Records
Waybills, customs declarations, shipping documents
Financial & Billing Records
Invoices, payment records, tax documents
Marketing Consent Records
Opt-in/opt-out records, email preferences
Website Analytics Data
Anonymized usage statistics and logs
Inquiry & Support Records
Pre-sale inquiries, support tickets, complaint records
Upon expiry of the applicable retention period, we will securely delete or anonymize your personal data. Where deletion is not immediately possible (e.g., data stored in backup archives), we will isolate the data from further processing until deletion is feasible.
Additional Provisions
Children's Privacy
Our services are intended for business and adult individual clients. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will promptly delete such information. If you believe we have inadvertently collected data from a minor, please contact us immediately.
Links to Third-Party Websites
Our website may contain links to carrier portals (DHL, FedEx, UPS, etc.), customs authority websites, and industry resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website homepage
- Send an email notification to registered account holders where required by law
Your continued use of our services after such changes constitutes acceptance of the updated policy.
Governing Law
This Privacy Policy is governed by the laws of the People's Republic of China, including the Personal Information Protection Law (PIPL), the Cybersecurity Law, and the Data Security Law. For clients in the European Economic Area, we also comply with the General Data Protection Regulation (GDPR). Any disputes arising from this policy shall be resolved in the courts of Shenzhen, Guangdong Province, China.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer. We are committed to addressing your inquiries promptly and transparently.
Company
Shenzhen EDOM International Freight Forwarding Co., Ltd.
Address
Building 5, COFCO (Fu’an) Robotics Industrial Park, Dayang Road, Fuhai Street, Bao’an, Shenzhen, China
Response Time
We respond to all privacy inquiries within 30 business days
EU/EEA Residents: If you are located in the European Economic Area and are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with your local data protection supervisory authority.
This Privacy Policy was last updated on January 1, 2026. It supersedes all previous versions of EDOM International Freight Forwarding's Privacy Policy.
© 2026 Shenzhen EDOM International Freight Forwarding Co., Ltd. All rights reserved.